Terms and Conditions
MY ACCOUNT
Registration
Registering on www.marco-trevisan.com will allow you to create an account where you can see all your orders and pre-orders and go through a faster check-out process for your next purchase. Once you become a registered user, you will just need to click on Enter/Log In(accedi) at the top right of the home page to access your account.
GENERAL TERMS OF SALE
These General Terms of Sale govern the offer and the sale of all the products on www.marco-trevisan.com and on its related online store. The products on www.marco-trevisan.com are directly sold by Marco Trevisan, Via di Conconello 69/1 34151 Trieste Italy P.Iva 01275200325
For any further information, please do email us at info@marco-trevisan.com
Commercial Policy
We offer our products and our trading activities exclusively to consumers (hereafter Customers): by consumer we mean a natural person who acts solely for personal purposes not linked in any way to entrepreneurial or business activities.
For this reason, we kindly ask the users who cannot be defined as consumers to refrain from attempting to establish commercial relationships with us and to not submit purchase orders on this website and on its online store.
On the basis of the above mentioned commercial policy, we reserve the right to not process orders of products not compliant with it and those whose use is not intended for Customers only.
These General Terms of Sale do not apply to the supply of services nor to the sale of products made by individuals – who are not the Vendor – present via hyperlinks, banners or any other hypertext link on www.marco-trevisan.com
ORDERS
To place an order, add one or more items to the cart and proceed to the check-out. Once your order has been processed, you will receive a confirmation email. Once your order has been dispatched, you will receive another email with all the information you need to track your parcel. Please note that, after the order has been completed, it is not possible to change its details or the delivery address.
Please ensure that your order and your personal details are both correct before ending the purchase process.
Should you need assistance with your order, please do email us at info@marco-trevisan.com.
Cart
All the products on this website are sold following the order of arrival of the purchase requests.
The item you select is not reserved when it is added to your cart. Every item is reserved for 5 minutes only when the check-out process has started in order to give you the time to complete the purchase process.
Out of stock
If the item you are interested in is out of stock, you can get in touch with us at info@marco-trevisan.com.
Customer Profile
To place an order, you must:
a) be a Customer, as per the definition given in Art.1 Clause 1 of the General Terms of Sale.
b) be at least 18 years old
c) have the legal requirements to enter legally binding contracts
d) have a valid email address
e) use one of the authorized payment methods as listed in the Payment section.
DELIVERY
We offer free delivery in the countries indicated during the purchase.
Delivery time (DHL Express Service):
- 1-2 working days in Europe
- 2-3 working days for extra-EU countries
Please note that if you would like a customized piece the production time varies by product.
With the exception of Italy, all the shipments are by air.
There are no restrictions on the items we ship.
Import taxes are already included in the price shown at checkout. All other non-customs-related local sales taxes are the customer’s responsibility, and Marco Trevisan is not responsible for reporting or paying additional local taxes to states.
In the rare event of receiving a damaged order or if your parcel gets lost, please do get in touch with us as soon as possible.
Once the parcel has been delivered to the address provided we shall not be held liable.
RETURNS AND REPLACEMENTS
In accordance with Art.64 of Legislative Decree n.206 dated 6th September 2005 and subsequent amendments and additions, the Customer is entitled to withdraw from the contract without any penalty and without specifying any reason within 14 (fourteen) business days from the date of receipt of the products at the address provided during the purchase process. To exercise the right of withdrawal, the Customer must send an e-mail to info@marco-trevisan.com containing:
- Name and Surname;
- Order number;
- The desired type of compensation, to be chosen between:
- Product replacement;
— Refund.
Please note that any custom or personalized products cannot be returned or exchanged.
The right of withdrawal cannot be applied to requests that do not specify the above mentioned details, unless the Customer sends a new, correct request. Upon receiving the request, an e-mail containing the return number will be sent to the Customer. All the delivery costs for the return of the products are at the expense of the Customer. Products must be returned within the time limit applicable to the right of withdrawal to the following address: Marco Trevisan Via di Conconello 69/1 34151 Trieste Italy.
All the risks linked to the shipment of the return are on the Customer. In order to be replaced or refunded, the returned products must have the tag, the label, the protective bag and the box as sold. Exchange items are subject to availability. Refunds will be made with the same payment method (PayPal) and in the same currency used for the purchase. The time of reimbursement may vary, depending on the payment circuit used for the purchase. Any potential variation between the amount paid and the amount refunded due to the fluctuation of exchange rates will not be reimbursed.
Our products are made using delicate leathers and fabrics, therefore, their surfaces are subject to variations and scratching, both of which are not be considered as imperfections.
Any manufacturing defect will be considered on a single basis only with a valid proof of purchase. If the manufacturing defect gets confirmed, it will take us 5 to 7 days on average to fix the product and ship it back to the Customer.
We kindly ask our Customers to strictly follow our return/replacement policy.
PAYMENT
All the payments on www.marco-trevisan.com are secure.
All the transactions are in Euro.
We accept PayPal, Visa, MasterCard.
We do not accept orders placed via telephone.
Financial information (such as credit/debit card number or its expiry date) will be transferred – via a cryptographic protocol – to the bank selected by the Vendor that supplies remote electronic payment services. Third parties will have no access of any kind to this data.
Moreover, such information will never be used by our Company if not to complete the procedures related to the purchase process of our products, to allow any refund in case the products are returned by Customers wishing to withdraw from the contract and every single time we deem necessary to alert the police about potential frauds.
The price of the purchase and the shipping costs – as stated in the order form – will be debited on the customer’s bank account at the end of the purchase process.
If the available funds are sufficient for the purchase and the bank details are correct, the transaction will be processed immediately.
PRODUCT CARE
All the products by Marco Trevisan are unique pieces.
Their exclusivity is the combination of the quality of the materials we use and the manufacturing processes of our Master Artisans.
Your satisfaction is of the utmost importance to us therefore, in the unlikely event of manufacturing defects, we will bear the assistance costs after our thorough verification confirms the actual defects.
On www.marco-trevisan.com we sell only “MARCO TREVISAN” registered trademark products, whose characteristics are specified in each product sheet.
All our products come with an identification tag stating their serial number.
Customization
Should you wish to make your purchase on www.marco-trevisan.com even more exclusive by personalizing the details, materials and/or the colour of your chosen item, you can do so by sending an email to info@marco-trevisan.com
Costs and delivery time will vary according to your requests. We will notify you in advance of any additional costs related to your request before processing your order.
According to the Art.10 of the General Terms of Sale, the Customer’s right of withdrawal is not applicable to customized products.
CONTACT
Thank you for showing interest in Marco Trevisan. Our Customer Service reply to all the emails within 24-48 hours, except on public holidays.
Should you need any assistance, please email us at: info@marco-trevisan.com
For further information about our brand or our products, please email us at: info@marco-trevisan.com
If you are a shop owner and would like to sell Marco Trevisan products, please email us at: info@marco-trevisan.com
DISCLAIMER
– All the information on www.marco-trevisan.com are published by the Vendor in order to provide the Customer with a service. The Vendor, however, declines any responsibility about any possible technical inaccuracy or typing mistake which – after being highlighted – is immediately corrected.
- The Vendor has the right the correct and change this website without notice any time deemed necessary.
- The Vendor cannot guarantee that the information published on this website are compliant with the regulations in place in the country of residence of the Customer, if this is not Italy.
- The Vendor declines any responsibility for any possible problems, damages or risks that the Customer may find while browsing this website.
- The Vendor guarantees that this website is secure according to Internet international standards and therefore, if correctly used, it is protected from the risk of Internet viruses.
- The Vendor declines any responsibility for any possible malfunctioning of this website related to disabled cookies in the Customer’s browser.
Images
- The Vendor does not take any responsibility for any slight variation in the colours of the products sold on this website due to any particular configuration of the computer or portable device used by the Customer or to any possible malfunctioning of these devices.
- All the images on www.marco-trevisan.com are exclusive property of the Vendor.
Any use of the images present on www.marco-trevisan.com – if not expressly authorized by the Vendor – will be legally prosecuted.